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Alcatel Call Recording Solutions

Virtual Observer (VO) supports recording technologies for many models of Alcatel phone systems.

VO connects using several different methods, including:

- selective recording through analog service observe
- 100% recording through extension side tapping
- 100% recording through trunk or t1 tapping
- 100% recording or selective VoIP recording

Models supported:

Alcatel 4200
Alcatel OmniPCX 4400
Alcatel OmniPCX (OXO / OXE) (VoIP)

If your Alcatel model is not listed, it may still be supported or engineered...please consult with your account representative with any compatibility questions!

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Recording Methods

"Aside from loving the ease and convenience of recording Customer Service Representatives (random scheduling / once a CSR is added there is no need to follow up to ensure they are being recorded) it is very user friendly when retrieving calls for monitoring purposes and feedback"

- June Bruce
A. Duie Pyle