CSI's Virtual Observer
Call Monitoring System Offers:

Hot Topics: Virtual Observer Call Monitoring

Integrated Screen Capture Cisco integration Siemens Shoretel Media Encryption performance reporting E-LEARNING INTEGRATED EVALUATION SURVEYING VISUAL PLAYBACK Agent Auditing CTI Nortel SMDR Mitel Supervisor-Agent Chat 3com CMAPI/DMCC Avaya LIVE VIDEO MONITORING Auto-Archiving 100% recording

Features

Professional Services

Solutions By Industry

Supported Phone Systems

Recording Methods

"Kids Doc at Children’s Memorial Hospital, Chicago installed Virtual Observer in June 2007. We monitor all incoming and outgoing calls for 40 agents. By recording all calls and auditing data and productivity reports for each team, individual registrar and nurse managers can determine how to reduce hold times, transfer fewer calls and provide more callers with what they need with just one call. This tool also improves management’s ability to train and coach staff to enhance the customer experience. The call center uses internally designed evaluation templates to measure quality, accuracy and completeness of contact with families"

- Tobey Aronsohn
Childrens Memorial Hospital