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Features

Virtual Observer's core feature set include all of the necessary components needed to help your call center reach your performance targets and turn your recorded calls into valuable assets

Please browse the more detailed feature descriptions from the menu on the left.

The icons below represent the most important benefits gained from implementation of our features. You'll notice them across each specific page:

Features

Professional Services

Solutions By Industry

Supported Phone Systems

Recording Methods

"As the Call Center Manager for a growing catalog and internet company, sales call quality and customer service call quality are paramount. In our industry what separates one company from another is the level of service. We recognized that in order to raise the bar (to become the company of choice) we need to do something more, continually improve on call quality. After a lengthy due diligence we chose VO as the application to assist us in our quest to be number one. Virtual Observer has provided us with exactly what we need to guide our representatives to success. I have used several applications in my career and this system is as straightforward as you can get. The support team made training and implementation a breeze; making the bottom line cost of the entire application very affordable"

- Stephen McDevitt
Cigars International